In today’s business world, permeated by digitization and technology, the way companies interact with their customers has undergone a fundamental change. In this rapidly evolving landscape, customer orientation lies at the heart of successful business models and shapes the strategies and processes of modern organizations. Digitalization not only offers new avenues of interaction but also…

Digital transformation offers companies not only a plethora of opportunities but also raises a series of ethical questions and responsibilities. These range from handling personal data to the use of artificial intelligence and the ecological footprint of digital infrastructures. Ethics and Morality in the Digital Era Before delving deeper into the challenges of the digital…

In an increasingly interconnected business world where digital processes and systems are key driving forces, IT management faces the challenge of continuously adapting and improving its services. This is where ITIL comes into play. But what exactly is ITIL and how can it support companies on their journey through digitalization? This article provides executives with…