• What are Business Capabilities and How to Identify Them?

    Definition of Business Capabilities Business Capabilities describe the core skills and competencies a company possesses to achieve specific goals and outcomes. They are abstract concepts that represent what a company can do, regardless of the people, processes, and technologies used to realize these capabilities. Business Capabilities are a crucial concept in strategic management and enterprise…

  • Internal vs. External Digitalization

    In today’s business world, the terms “internal” and “external digitalization” are no longer news. They represent two complementary pillars that form the core of digital transformation. While internal digitalization focuses on changing and improving internal company processes, external digitalization centers around the company’s relationship with the outside world, particularly with customers and partners. This article…

  • Customer-Centricity in the Digital Organization

    In today’s business world, permeated by digitization and technology, the way companies interact with their customers has undergone a fundamental change. In this rapidly evolving landscape, customer orientation lies at the heart of successful business models and shapes the strategies and processes of modern organizations. Digitalization not only offers new avenues of interaction but also…